Empowering Business Growth Through Strategic AI Integration

In 2016, we introduced Atera, an all-in-one IT management platform. Covering a wide spectrum from patching, security, to support, alerts, automation, ticket management, reports, and analytics. "Atera stands out as the sole provider offering a unified IT management solution, consolidating all functionalities into one seamless interface. Unlike the traditional approach of piecing together multiple products, often cumbersome and challenging to integrate, Atera offers the advantage of a single codebase and database, simplifying IT management like never before.

"At Atera, our strength lies in our unified infrastructure—a single codebase and database that seamlessly connects every aspect of IT management. This streamlined approach ensures an intuitive onboarding experience, where users can sign up or start a trial and be up and running within five minutes.

With over 12,000 customers spanning 120 countries worldwide, our global footprint speaks volumes. In the UK, our second-largest market after the US, we're rapidly gaining ground, positioning ourselves as a leader in IT management solutions.

What's the latest buzz in AI this year?

Since our inception, embedding AI into our company's core has been our steadfast commitment. Our mission revolves around leveraging data to pinpoint issues and promptly alerting human counterparts for resolution or prevention. Initially, our focus was on harnessing data to offer solutions.

Throughout our nine-year journey, our aim has been to empower AI to handle routine IT chores, thereby liberating professionals for more intellectually stimulating endeavors. Approximately eighteen months ago, we gained early access to cutting-edge tools like Chat GPT and Open AI, propelling us into pioneering a groundbreaking trend we term Action AI.

Distinguished from conventional Generative AI, which crafts content such as music or emails, Action AI transcends the realm of dialogue, venturing into real-world interaction with hardware and software to autonomously execute tasks. Our AI possesses the capability to comprehend IT quandaries and autonomously resolve them, elevating AI from mere conversation to tangible action

Unlocking Efficiency: Atera's Copilot and Autopilot Explained

-page__texAutopilot operates autonomously, acting as a proactive problem-solver right on your computer. It comprehends and addresses issues independently within predefined boundaries, ensuring every action it takes is foolproof and secure. However, its scope is limited to tasks that meet stringent security and privacy criteria.

Should a problem fall outside Autopilot's purview or require human intervention, it seamlessly triggers Copilot. Copilot serves as a dynamic augmentation to the IT professional, providing extensive support and insights to tackle more complex issues beyond Autopilot's capabilities. Together, Autopilot and Copilot form a powerful duo, ensuring efficient IT management with the utmost security and reliability.

Both Autopilot and Copilot serve as invaluable companions in the realm of IT management. Autopilot acts as a trusted ally, relieving IT professionals of mundane tasks like password resets, printer troubleshooting, and software installations. Its autonomous nature ensures seamless handling of repetitive issues, freeing up time for more strategic endeavors.

On the other hand, Copilot stands ready to assist IT professionals with the multifaceted challenges they encounter daily. Equipped with a diverse array of tools and resources, Copilot serves as a versatile ally, offering expert guidance and support in navigating complex IT issues. Together, Autopilot and Copilot form a dynamic duo, empowering IT professionals to tackle any challenge with confidence and efficiency.

Copilot offers a comprehensive support system that goes beyond simple answers. When confronted with an issue, it conducts extensive research and performs various tests across the network, computer, and printer. Based on its findings, it formulates a detailed action plan to resolve the problem. However, it stops short of executing the solution itself, leaving the final decision-making to the IT professional. This approach encourages critical thinking and empowers professionals to weigh different factors before determining the best course of action.

Copilot has been a game-changer for IT professionals, offering the potential to reclaim almost half of their workday. Although it has undergone rigorous field testing, we're thrilled to announce its official launch. Meanwhile, Autopilot remains in the beta phase, undergoing further refinement before its full release..